Review before ordering
Digital products can be copied or retained after delivery. Please review the description, sample or field list, coverage, update date, price and permitted-use licence before placing an order. Ask us to clarify anything material first.
After delivery
Because delivered digital files may have been downloaded or copied, completed digital deliveries are generally not eligible for a change-of-mind refund, except where a refund or other remedy is required by applicable law. This policy does not remove rights that cannot lawfully be excluded.
Delivery or billing problems
Contact us if a paid file was not delivered, is materially different from the written product description, is corrupt or inaccessible, or if you were charged more than once. We will review the order and provide an appropriate remedy, which may include re-delivery, correction or a refund where required.
How to contact us
Include your order reference and a clear description of the issue. Do not email data files containing personal information unless we specifically request a secure method.
Effective date: 2 October 2026
